KYC (Know Your Customer) verification is a regulatory requirement that ensures compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. It is an important step to:
- Keep your transactions safe and secure.
- Prevent identity theft, fraud, and other financial crimes.
- Ensure we only onboard verified and legitimate users.
During KYC verification, you may be asked to provide:
- Government-issued ID – Passport, national ID card, or driver’s license if it has 2 distinguishable security features and a machine readable zone (MRZ).
- Liveness Check – A quick check to confirm the person submitting the ID is the actual owner.
- Proof of Address (POA) – One of the following documents, clearly showing your full name and current residential address:
- Utility bill (electricity, water, gas, sewerage — mobile and internet bills are not accepted)
- Bank or credit card monthly statement
- Government-issued student grant, loan, bursary, or residential document
Data Protection: All personal data you provide is handled with strict confidentiality and in compliance with GDPR and other relevant data protection regulations.
Why Was My KYC Rejected, and Why Are Additional Documents Required?
Your KYC verification may be rejected for one or more of the following reasons:
- Blurry or expired documents – Uploaded ID is unclear, cut off, or expired.
- Mismatch in information – Your name, date of birth, or other details do not match the information on your account.
- Incomplete submission – Missing required pages or missing proof of address.
- Not your own document – Only documents belonging to the registered account holder are accepted.
If we request additional documents, this is to:
- Ensure compliance with AML/CFT regulations.
- Verify the authenticity of your account.
- Protect your account from unauthorized access.
Next Step After KYC:
Once KYC is successfully completed, you may also be required to undergo a Source of Wealth (SoW) / Source of Funds (SoF) review to become fully onboarded. This step is standard for regulatory compliance and may require additional financial documents.