The liveness check is an important step in verifying your identity on Paymonade. If your selfie is not accepted, the issue may be related to lighting, document quality, or other factors. Here are some tips to help you successfully complete the check:
1. Ensure sufficient lighting
Make sure your face and the document are clearly visible. Avoid shadows or overly bright light that may obscure details.
2. Check your document
Ensure the document is clean, all corners are visible, and no part is folded or obscured.
3. Try an alternative document
If one document isn’t accepted, consider using a different form of ID, such as a passport instead of a national ID card.
4. Follow the official requirements
For detailed guidance, consult the full liveness check instructions here: https://support.sumsub.com/liveness-check/liveness-check-steps
Following these steps will help ensure a smooth verification process and prevent delays in accessing Paymonade’s services.