Updated
Proof of Address Verification:
- The name on the document does not match the account – we can only accept documents with your name. Your spouse’s or family member’s documents will be rejected.
- The image is a screenshot – We cannot accept screenshots or pictures of a computer/cell phone screen showing the document. We accept PDF files of the digital statements or pictures of the original documents.
- The address does not match the account – The proof of address document must show the address you have on file. The address on file should be the address you entered when you placed your first order.
- The document is too old or doesn’t have an issue date – We need to be able to verify that the document was issued within the last 3 months. A document without an issue date will not be accepted.
- The document type is not supported – We cannot accept medical bills, cellphone bills, purchase receipts, or other invoices. We accept utility bills, bank or credit card statements, tax invoices (dated within the last 3 months), or other government-issued residential statements or certificates.
- The document is folded or in the envelope – All 4 corners need to be visible.