Updated
If a transaction fails during the process, the refund method will depend on the type of transaction and the stage at which the failure occurs:
- Buy Transactions:
The funds will be returned via the original route in AED. - Sell Transactions:
- For USDT sell orders, the USDT will be refunded.
- For non-USDT sell orders, the refund method depends on the timing of the failure:
- If the failure occurs before the currency conversion, you will receive the original cryptocurrency back.
- If the failure occurs after the conversion (for example, if the AED withdrawal fails), you will be refunded an equivalent amount of USDT.
Please note that refund timings may vary based on your bank’s processing speed and other factors. If you have any questions, please contact ROMA customer support at support@roma.global.