At Paymonade, safeguarding your account and transactions is our highest priority. We continually review and strengthen our security measures to ensure your information remains protected.
To help keep your account secure, please follow these important guidelines:
1. Do Not Provide Remote Access
Never grant remote access to your device to anyone — even if they claim to represent Paymonade.
2. Protect Your Passwords and OTPs
Paymonade staff will never ask for your password or one-time password (OTP). Always keep these details private.
3. Enable Multi-Factor Authentication (MFA)
Where possible, enable MFA to add an extra layer of protection to your account. This helps prevent unauthorized access even if your login credentials are compromised.
4. Keep Your Device Up to Date
Regularly update your device’s operating system and applications to the latest versions. Security patches help protect against known vulnerabilities.
5. Logout from Public Devices
Always log out when using shared or public computers to prevent unauthorized access to your account.
6. Be Cautious of Unsolicited Communications
Do not share any personal or financial information in response to unexpected calls, emails, or messages. Scammers may falsify caller IDs or email addresses to appear legitimate.
7. Official Communication Channels
- Only contact Paymonade through our official email: support@paymonade.tech
- We will never request payments, transfers, or sensitive information via phone, email, or messages. All official payment instructions are provided within the Paymonade platform after you log in.
8. Third-Party Requests
Paymonade does not work with any third parties that request payments or account information outside the official platform.
If you have any doubts or need assistance, please contact our Customer Support team at support@paymonade.tech.
Your vigilance is essential in keeping your account secure.