At Paymonade, your security is our top priority and we regularly review existing and implement new security measures to ensure the safety of your information and transactions.
To assist us, please adhere to the following security guidelines to help keep your account safe:
Do Not Provide Remote Access: Never grant remote access to your device to anyone, including anyone claiming to work for Paymonade.
Protect Your Passwords/OTP: Paymonade staff will never ask for your sensitive authentication details. Keep your passwords and one-time-password (OTP) confidential.
Logout from Public Devices: Always logout from your account before leaving your computer or laptop, especially when using a public device, to prevent unauthorized access.
Be Cautious of Unsolicited Communications: Do not share your personal information in response to unsolicited phone calls, emails, or messages. Scammers can falsify caller ID information to appear legitimate.
Official Communication: Always contact Paymonade through our official email address - support@paymonade.tech. We will never request you to make payments or transfers via email, phone calls, or messages. All payment instructions will be provided within our user interface after you log in.
Third-Party Requests: We do not collaborate with any third parties that request payments via email, phone calls, or messages.
If you have any doubts or require assistance, please reach out to our Customer Support at support@paymonade.tech. Your vigilance is crucial in maintaining the security of your account.