Updated
KYC verification is a regulatory requirement that ensures compliance with Anti-Money Laundering (AML) and Counter-Terrorist Financing (CFT) laws. It helps keep transactions secure and prevents financial crimes.
You may be required to submit:
- A government-issued ID (passport, national ID, or driver’s license).
- Proof of address (bank statement, utility bill).
All personal data is securely handled in compliance with GDPR and other relevant data protection regulations.
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Why was my KYC rejected, and why do I need to provide additional documents?
Your KYC verification may have been rejected due to:
- Blurry or expired documents – Ensure your uploaded ID is valid and clear.
- Mismatch in information – Your name or date of birth does not match our records.
- Incomplete submission – Additional address verification or identity proof is required.
- Not your own document – Only identity documents provided by the account holder are accepted.
If we ask for additional documents, it is to ensure compliance with regulations and protect your account security.